Telephone Scams

This information has been sent by TrueCall Ltd
(Citizens Advice Scotland)

Each year in UK 3.2 million adults fall victim to a scam. The average amount lost is 1,000. Over 55s typically lose twice as much as younger victims.

There several common telephone scams:

  • Unpaid Phone Bill Scam If you say you are paid up, they say to take it up with accounts tomorrow. They say pay now or you will be disconnected and lose your phone number.
    KEEP CALM and HANG UP.
  • Investment Scam The caller says they are an investment banker or stockbroker. They say there is little risk and the opportunity is only available for a short time. They pressure you to to send money right now to invest.
    KEEP CALM and HANG UP.
  • Comoputer Virus Scam They typically say they are from Microsoft and have detected a virus on your computer. They say go to their website to get software to remove the virus. Actually it loads a virus that sends credit card details to the scammers every time you buy something.
    KEEP CALM and HANG UP.
  • Lottery/Competition Scam They say you have won a prize or money. They ask you to send a small administration fee. It's a scam. No legitimate gaming organisation asks for administration fees.
    KEEP CALM and HANG UP.
  • Credit Card Scam They say they are from your bank and someone has been using your card fraudulently. They say hang up and dial the bank phone number on your card, and then key in your PIN. Actually they stay on the line so you actually give them the PIN. They say they will send a courier to pick up your actual card.
    KEEP CALM and HANG UP.

    KEEP CALM and just HANG UP

    If you believe that you have been a victim of scam you can report it online at
    Action Fraud
    or by telephone on 0300 123 2040.

  • Don Herbison-Evans (donherbisonevans@outlook.com)
    written 26 November 2015